Tech Support Xpert collects information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Techsupport Xpert is the sole owner of the information collected through the web site/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Tech Support Xpert collects information from the users at several different points throughout the term of the service.
Personal Information we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Techsupport Xpert Service user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Techsupport Xpert will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We also may collect (with your authorization) the following information about your computer. Technical information about the basic configuration and operation of your computer, including operating system version, processor type, disk space, memory space, and number of drivers.
This information is used by the Techsupport Xpert Only. In the event that it is necessary for Techsupport Xpert in order to diagnose certain kinds of problems or to monitor your computer for certain events, you will be asked to authorize Tech Support Xpert to collect the additional information if required/necessary.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
If user registers to use the Service provided by Tech Support Xpert, we will collect credit card information, and other payment information necessary to complete a payment from user. Tech Support Xpert may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Tech Support Xpert will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
Computer: We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
Remote Access: While requesting support you may request for the problem to be resolved by taking control of your computer. Techsupport Xpert uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless user has consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
Remote Session Records: Techsupport Xpert reserves the right to monitor on-line and off-line sessions between user and a Service Engineer for quality control of the Service provided to the Customer by Service Engineer. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.
IP Address & Cookies: As an automatic process, our web server software records a log file of IP addresses that access the site. We also collect IP address information but do not ordinarily link IP addresses to users' personal information. However, will use IP addresses to identify a user when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our services, site, customers or others. A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.
Log Files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar.
Surveys & Contests: From time-to-time our toolbar requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the service.
Children’s Online Policy: No part of our website is structured to attract anyone under the age of 13. Consistent with the Children’s Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or opens, when User is just ‘surfing’. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing staff or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies is added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
In order for Techsupport Xpert to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine our user’s creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.
We send all new members a welcoming e-mail. Established members will occasionally receive information on products, services, special deals, and newsletters.
If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove user personal data provided to us.
Disclaimer:-We are an independent service provider of on demand remote tech support and aren't affiliated to any third party brand (including but not limited to dell, HP, Lenovo, AOL, Microsoft, Toshiba, Apple, Norton or any other antivirus or any other brand in computers or like devices or related accessories or any brand of electronic or technical company). we tend to as associate independent service provider, offer remote tech support for third party products with numerous brand names. Any use of third party trademarks, brand names, product and service is merely denotive and we herewith disclaim any support, affiliation or endorsement by any such third party.
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